Technical Support Engineer Mechanical

Think! Data Services deploys and maintains high-performance document scanning and data capture systems for clients across Africa. These are precision machines — combining motors, rollers, sensors, and control electronics — and keeping them running requires real mechanical expertise.

We're looking for a hands-on Technical Support Engineer to support the installation, maintenance, and repair of this specialized equipment. You'll be engaged on a freelance, on-call basis — stepping in when technical expertise is needed and submitting structured reports after each assignment.

This role suits a mechanically inclined engineer or technician who enjoys diagnosing faults and restoring equipment to peak performance.

• Install and configure high-speed document scanners and data capture systems

• Diagnose and repair mechanical faults — rollers, feeders, alignment, and wear components

• Perform preventive maintenance on electromechanical systems

• Troubleshoot paper transport and feeding mechanisms, motor performance, and sensor alignment

• Disassemble and reassemble equipment safely and efficiently

• Support digitization projects during peak periods

• Provide basic user guidance and operational support

• Submit clear, structured service reports after each assignment

Background

• Degree or diploma in Mechanical, Electromechanical, or Electrical Engineering (with strong mechanical affinity)

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Technical experience

• Hands-on experience with printers, scanners, copiers, or industrial/lab equipment

• Experience with mechanical repairs, part replacement, and equipment calibration

• Familiarity with preventive maintenance of electromechanical systems with moving parts

• Knowledge of Windows and software installation

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Skills & mindset

• Strong mechanical troubleshooting and root cause analysis skills

• Comfortable working with motors, belts, rollers, and precision assemblies

• Proficient with hand tools and measurement tools (multimeter is a plus)

• Structured, independent working style

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Nice to have

• Experience with high-speed scanners or OMR systems

• Background in field service or equipment maintenance

Assignments are scheduled based on project needs. Expected response times:

• Remote support: within a few hours

• On-site support: within 1–3 days, depending on location

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Compensation is flexible and performance-based:

• Per assignment / per visit fees

• Travel cost reimbursement

• Optional monthly retainer for priority availability